Due to the fragile nature of our products, we are unable to accept returns. Cancellations are accepted, but must be requested before your order has shipped. After your order has shipped, we will no longer be able to cancel your order.
For immediate help with any questions, cancelling your order, or in the event your order arrives with missing, incorrect or damaged items, please contact us at genoscienceonlineorders@proton.me
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
If a refund is approved, you will be refunded on your original payment method within 10 business days.
Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at genoscienceonlineorders@proton.me
Some items in our store may be offered to you as a subscription or as a pre-order.
This cancellation policy lays out how you can change or cancel these kinds of purchases.
When you purchase a subscription you’ll receive repeat deliveries.
These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you’ll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our refund policy for more details on returns and refunds.
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory.
We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled.
If the order has been fulfilled, then you can’t cancel the order, but you can request a full or partial refund.
See our refund policy for more details on returns and refunds.
Contact us at genoscienceonlineorders@proton.me for questions related to refunds and returns.
